If you ever need help with the app, our support experts are there for you. We can deliver assistance via phone, email or screen sharing.
Note: support hours are between 9:00 - 17:00 AEST, Monday to Friday.
Mobile Team Manager is a workforce management suite customised for your business. The app is set up by an onboarding process that configures the system, trains your users and tests the implementation to ensure everything runs smoothly.
The first step is to identify the team members involved in rolling out MTM, along with any business requirements you need fulfilled, such as data.
We configure Mobile Team Manager to meet your business requirements prior to roll out.
Like most apps, MTM is driven by data. Based on your requirements, we create and configure your users, and then populate the system with necessary data (such as employee, vehicle, supplier and customer records).
While easy to use, MTM has a lot of powerful functionality in both the web and mobile apps. That’s why we train key members of your staff as “power users”, so they can show others how to use MTM. This training is a perfect opportunity for you to create training procedures around how you plan to use MTM.
To make sure Mobile Team Manager is setup and working correctly, we’ll help you test the configuration. This identifies defects or changes required so it’s working as you expect when cutting over.
Cutting over to Mobile Team Manager is a careful, deliberate process we manage with you until all users are completely comfortable. We recommend maintaining existing systems and data until the cutover is successfully finished.